Announcing the Launch of Personalized Site Search for eCommerce on DID.ie

We’re delighted to announce our new deal with DID Electrical to launch our personalized site search on their e-commerce website, which is the leading online electronics portal in Ireland.

DID’s eCommerce Manager, Darren Hardiman, had the following to say about the launch:

The Launch of this personalized search service is an integral part of the DID.ie strategy to optimize the user experience and to ensure we deliver the right product to each user in each visit to the DID online store. This service will also enable us to learn the intent of each shopper and to understand the products we need to carry to satisfy their neeeds. HeyStaks achieves that all – deploying the HeyStaks solution is like having a new website – there is just no comparison to what we had before.

Our CEO here at HeyStaks, Maurice Coyle, said:

“DID.ie sees the delivery of a highly personalized onsite search experience as an essential step in strengthening its position and brand value in the extremely competitive online electronics marketplace. The new personalized site search powered by HeyStaks’ technology offers DID.ie shoppers the right items and a relevant shopping experience based on what we learn about them. Our unique engine uses intent analytics and collaborative-based recommendations to increase relevance by 40% over any other personalization technology.

Read the press release here.



Website Analytics for E-commerce – 2014 Study Results

In December 2014, we conducted a study to discover the ways in which e-commerce professionals use analytics on their websites. We also wanted to hear their opinions on what’s working and what’s not with the analytics solutions that they use.

Respondents

We received 30 responses to our survey over a three week period before Christmas.

Company Desciption and Size


Using HeyStaks to improve Magento Search

This is a guest post from Gerard Keohane, CEO of StudioForty9, an e-commerce development agency and a HeyStaks partner.
HeyStaks Site Search for Magento

When a potential customer uses on-site search on an ecommerce site they are up to 5 times more likely to convert to a sale…

…as long as they find what they’re looking for.

Do you have confidence in the search functionality on your site? Do your customers always find what they’re looking for quickly and easily? Or do you think that your search results are letting you down and damaging your bottom line, because – let’s face it – out-of-the-box search in Magento sucks, and many of the third party modules don’t make a whole lot of difference.

This is what I had on my mind during Web Summit 2013 when I met Lorcan Jordan of HeyStaks and he told be about how HeyStaks combines best-in-breed search functionality built on a technology designed to learn, so that a user’s search results will keep getting better.


Benefits of HeyStaks for eCommerce

ecommerce-guide-preview eCommerce websites are driven by search. But consumers often find it difficult to find the products they are looking for. According to a Forbes “e-Retail Review”, 10% of the products in an online site attract 75% of page views. This means a huge number of products are effectively hidden from potential customers. With HeyStaks collaborative search technology you can personalize the customer’s search experience, delivering a 40% improvement in the quality of recommendations. This means higher conversion rates and more sales. This downloadable paper outlines the features and benefits that HeyStaks technology offers for eCommerce websites:

  • Personalize product search
  • Boost Clickthrough Rates (CTR)
  • Drive conversions
  • Improve customer insight
    View full post


New Video: Increasing Website Conversions

Over the past week or so, we’ve been furiously writing, recording, re-recording and editing to bring you our latest video, entitled “Increase Website Conversions with HeyStaks Collaborative Search”. In the video, Maurice (our CEO) leads you through an example of HeyStaks Collaborative Search in action on a travel booking website. The video illustrates how HeyStaks can increase conversions and engagement by making it easier for a user to find the most suitable content for his specific needs. It demonstrates how HeyStaks, recording implicit collaboration between users, can unlock powerful personalization features.

Take a look below.

We’re planning to release a range of similar videos over the coming weeks and months, showing the power of HeyStaks’ products in a range of different situations.


What You Can Learn by Analysing Your Customers’ Search Data

The HeyStaks Discovery Analytics product provides and interface to visualise the results of big data analysis

On-site search is an important navigational tool for ecommerce and content-based websites. When a large amount of content exists on a site, complex navigation can be inescapable, making it difficult for users to find their way around the site. On-site search is frequently chosen as the best option to help simplify user experience.

But what can we learn from the data that comes from your users’ on-site searches? What kind of insights does this search data provide, and how can you use this information to increase engagement and conversions?